Frequently Asked Questions
Everything you need to know about Ash & Erie's fit, shipping, and more.
What makes Ash & Erie different from other clothing brands?
We design specifically for men 5'8" and below. Unlike standard brands that simply scale down sizes, we re-engineer every garment with shorter sleeve lengths, scaled-down collars, and shorter shirt tails to ensure a perfect fit for shorter builds.
How do I find my correct size?
We recommend visiting our comprehensive Size Guide which uses your height and weight to provide a recommendation. If you are between sizes, we generally suggest sizing up for a more relaxed fit or sizing down for a tailored look.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. We provide a prepaid shipping label for domestic exchanges to make finding your perfect fit as easy as possible.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that international customers are responsible for any applicable customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, Google Pay, and Shop Pay for a seamless checkout experience.