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Returns & Exchanges
We want you to love your fit, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. If your Ash & Erie clothes aren't the perfect match, we've made the process quick and hassle-free.
1
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
2
Select Items
Choose the specific items you wish to return or exchange and indicate the reason for the return.
3
Print Your Label
Download and print your prepaid shipping label, then securely package your items for transit.
4
Ship and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed once received at our warehouse.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing